Got Questions? We’ve Got Answers
We’re here to make your digital journey simple, transparent, and successful. Below are answers to the most common questions we get from business owners like you.
FAQ List
Social Media Marketing FAQs
General FAQs
What does 4Matters do?
We’re a results-focused digital agency helping businesses grow online through AI-powered SEO, social media marketing, and smart strategy. From visibility to engagement — we handle it all.
Who do you typically work with?
We work with small to medium-sized businesses across all industries — including restaurants, healthcare clinics, service providers, and eCommerce brands.
What makes 4Matters different from other agencies?
We blend advanced AI tools with real human strategy. No guesswork, no fluff — just focused action, clear communication, and measurable growth.
Are your services customized or package-based?
Both. We offer structured service packages for clarity and ease, but we also customize strategies based on your business goals.
How quickly will I see results?
It depends on the service. For SEO, expect consistent results in 3-6 months. For social media or combined campaigns, results often start showing in the first 30-60 days.
SEO Services FAQs
What’s included in your SEO packages?
Our SEO services cover everything from technical audits and on-page optimization to content, backlinks, and local SEO — all powered by AI insights and human review.
Do you work with existing websites or build from scratch?
Both. We can optimize your current site or build one that’s SEO-optimized from day one.
Will I get a report of the SEO work done?
Yes — we provide monthly reports showing progress, results, and what we’re doing next.
Social Media Marketing FAQs
What social platforms do you manage?
We support Facebook, Instagram, LinkedIn, Twitter/X, and TikTok. Platform choice depends on where your audience is most active.
Do you create content or just post it?
We do both — our team creates professional visuals, videos, and captions, then schedules and optimizes posts to grow your audience.
Can I approve content before it goes live?
Absolutely. We’ll send previews for your feedback before posting.
Process & Communication FAQs
How does onboarding work?
After you choose a package, we’ll schedule a kickoff call to understand your goals. Then we handle everything — with regular updates and full transparency.
Will I have a dedicated point of contact?
Yes — you’ll have a dedicated account manager you can contact any time.
How do we communicate?
Via email, WhatsApp, Slack, or scheduled video calls — whatever works best for you.
Payments & Contracts
Do I need to sign a long-term contract?
No. All our packages are month-to-month — you’re free to cancel or upgrade anytime.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers. USD and GBP options are available.
Do you offer refunds?
Due to the nature of digital services, we don’t offer refunds. However, we do everything possible to ensure satisfaction from day one.